Refund policy
Right of withdrawal: 14 days
If you live in the European Union, you have 14 calendar days from the day you receive your order (or the last item, if it arrives in several shipments) to withdraw from the purchase, without having to give any reason. This right also applies to items bought on sale.
How to request a return
Write to us at info@vitarialy.com stating your order number and the items you want to return. We will reply with the return address and the steps to follow. You have 14 days from when you notify us of your withdrawal to send the item back to us.
Condition of the item
You can open and check the product as you would in a shop. If the item comes back with use that goes beyond this check, we may deduct the corresponding loss of value from the refund.
Return costs
When you withdraw from a purchase, the cost of return shipping is paid by you. If the item arrives defective, damaged or is not what you ordered, we cover all costs.
Refund
We refund the amount you paid, including the standard shipping costs of the original order, within a maximum of 14 days from when you notify us of your withdrawal. We may wait until we receive the item (or proof that you have sent it) before issuing the refund. The refund is made using the same payment method you used, at no cost to you.
Exceptions for hygiene reasons
For health and hygiene reasons, items used in contact with the mouth, nose or facial skin (for example the anti-snoring device or face rollers) cannot be returned if they have been opened after delivery.
Defective products: 2-year legal warranty
All our products come with a 2-year legal warranty of conformity from delivery. If a product has a defect, check it on receipt and write to us with photos or a video of the problem: we will offer you a repair, replacement or refund, at no cost to you.
Exchanges
To exchange an item, request a return for the one you have and place a new order for the one you prefer.
Contact
For any questions about returns: info@vitarialy.com or WhatsApp +39 352 221 0405.